Bons Support

If you have a question or encounter a problem, you can always get free advice and assistance from Bons support team. We work around the clock and try to solve players’ problems as quickly as possible. You can ask us any question related to registration, verification, deposit and withdrawal, bonus activation and playing on the official website and Bons mobile app. You can use several methods of communication for this purpose.

If your problem requires a detailed review, contact Bons Support via email. You can do this by filling out the feedback form on the website. Enter the email address assigned to the account and ask your question.

Applications by e-mail are processed on a first-come, first-served basis. The average wait time can be up to 24 hours. To make our job easier and get a faster response, please consider a few guidelines:

• Do not send multiple emails related to the same problem. Just one request will suffice;
• In the body of the email, please describe the problem you are experiencing in as much detail as possible. If you have additional information, such as screenshots, attach them to the letter;
• Enter the email address you used to register your account;
• If you receive an e-mail with advertising or news content, do not respond to it. You can contact the support team via the feedback form.

Also do not forget about the norms of polite communication. Never be rude or insulting to the Bons support team. This may result in your account being blocked.

This is an alternative way to contact Bons Support and can be used for quick advice. It is suitable for you if you have a simple question or problem, if you want to clarify some information. To write to us in the chat, just send a message with your question. As soon as a manager is free, he will answer you.